All our products are covered by manufacturer warranties (warranty lengths and terms vary by product) against defects in materials and workmanship.

For all warranty and repair submissions, we request that the following be sent to admin@toolandco.co.za.

• Your name & ID Number
• Phone number
• Email address
• Return address
• A brief description of all the problems
• Your cash slip/invoice showing the purchase

Process

• The customer covers shipping costs to our service centre which is in Durban, Westville, KZN, South Africa. When you return a product be sure to use an insured shipping method as the Service Centre cannot be responsible for items that do not reach The Service Centre.
• Tool & Co. covers return shipping after the warranty service is completed.
• All warranty claims are subject to inspection and terms.

Our preferred method of delivery is via our courier company who will only deliver to a physical address, and not a P.O. Box number. We require that each and every delivery be signed for, as proof of delivery.

When you place an order, we will estimate delivery dates for you based on the availability of your items (generally between 2 and 5 working days).
We do not deliver to addresses outside South Africa.

Free delivery is available at various purchase levels, starting at R 1 500.00, depending on the delivery address provided.  The courier fee will be calculated (and added, if applicable) prior to check out.

You may return new, unopened items within 30 days of delivery for a full refund if:

• Send us an mail to admin@toolandco.co.za. We will review and acknowledge.
• Send the returned items directly to the below address using a traceable method of delivery.

Our physical address is as follows (preferred using a courier):

Tool and Co.

22 Glenridge Road
Westville
Durban
3629
Kwa-Zulu Natal
South Africa

 In your return package, please write legibly and include the following information:

• Your name & ID Number
• Phone number
• Email address
• Return address
• A brief description of your reason to return
• Your invoice showing the purchase

You are responsible for shipping costs to The Service Centre. When you return a product be sure to use an insured shipping method. The Service Centre cannot be responsible for items that do not reach The Service Centre.

Tool and Co. reserves the right to cancel any purchase, partially or completely, with notice given to you. Tool and Co. will be liable for reimbursing you the full amount paid only if you have already paid for the cancelled order. 

If an order has been placed in error or the client has changed their mind, an email can be sent to admin@toolanco.co.za requesting a cancellation. This will need to happen prior to dispatch, otherwise, the client will need to return the unit at their cost before the refund is authorized and actioned.

Need Help?

For any questions regarding your order, delivery, or returns, please contact our customer service team:

📧 admin@toolandco.co.za

📞 +27 825756575

We are committed to providing you with excellent service every step of the way!